Rental Terms and Conditions


“We”, “Our”, “Us” and “Casiola” will refer to the owner of the property, the local property care/management company and/or any of it employees, consultants, and/or third party vendors that work with the local property care/management company. Each Casiola destination is independently owned and operated. “Guest” or “Guests” will refer to the person whose name is on the reservation and any persons that are allowed to enter the property with consent of the Guest.

Acceptance of Terms and Conditions

By making a Reservation you are entering into a legal rental contract with the local Casiola operator, and therefore agree to and are bound by our Rental Terms and Conditions. These Rental Terms and Conditions shall be binding to all Guests occupying the premises, whether or not such Guests have agreed to these Rental Terms and Conditions.


Your Casiola rental will be available for occupation from 4:00 PM on the day of arrival and must be vacated by 11:00 AM on the date of departure. Arrival and/or departure times may be altered under written consent and made at least 24 hours in advance of arrival and/or departure time. Fees may apply for early arrival or late departures.

By law, occupancy may not exceed what is posted for each home. The maximum occupancy excludes children under the age of three years old. The Reservation is accepted and confirmed only for the number of Guests declared on the Reservation. Casiola reserves the right to cancel the Reservation without refund and remove all Guests if additional Guests are allowed on property without prior consent from Casiola, or if a home is over-occupied.

To guarantee a Reservation, all of the following conditions apply: a Deposit of 20% of the reservation total is due at time of booking; the Guest named must be at least 21 years of age and staying at the property during the rental period. The balance of the total for the Reservation must be received no later than 14 days prior to the arrival date of the Reservation.

Failure to make the final payment by the due date (14 days prior to arrival) may result in the loss of the Reservation and Deposit.

Casiola is an independent management company that manages privately owned individual rental properties, some within Resort Communities. Casiola cannot and therefore does not guarantee access to any Resort amenities such as, but not limited to, swimming pools, golf courses, fitness rooms, tennis courts and restaurants. The Guest acknowledges that Casiola is not liable if access to any such Resort amenities is restricted due to maintenance, resort policies, or any other reason. Guest agrees to abide by all HOA, Resort, Association or Community rules, including but not limited to quiet time, parking rules and no events policy.

Occupancy of RV campers, enclosed trailers and/or tents on the premises is strictly prohibited.

If during the rental period, any law or ordinance is violated, or the property is used for any immoral purpose, occupancy will be immediately terminated without refund.

All property descriptions given on the website(s) are made in good faith. Casiola accepts no liability whatsoever for errors or omissions.

Accidental Damage Protection Plan

We do require an Accidental Damage Protection Plan in addition to the rental rate for each Reservation. The fee for this plan may vary by property and location.

The Accidental Damage Protection Plan is designed to cover unintentional damages to the rental properties’ interior that occur during your stay, provided they are disclosed to Casiola within 24 hours and prior to check-out. The plan will pay a maximum benefit of $1500. Any damages that exceed $1500 or are not covered under the plan, will be charged to the payment method on file. If during your stay at one of our rental properties, an Authorized Guest causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Accidental Damage Protection plan will cover the cost of repair or replacement of such property up to a maximum benefit of $1500. Intentional damage, theft or gross negligence is not covered and will result in additional charges to the Guest and possible legal action. The Accidental Damage Protection Plan is provided by and administrated by Casiola and is not an insurance policy.


All cancellations must be in writing by the person whose name appears on the reservation.

If the Reservation is cancelled 14 or more days prior to the arrival date, the Deposit is fully refunded. If the Reservation is cancelled less than 14 days prior to the Reservation arrival date, then any amount paid towards that Reservation will be forfeited.

If the balance due remains unpaid 14 days prior to the arrival date, then we reserve the right to cancel the Reservation and any amount paid towards the Reservation will be forfeited.

No refunds will be provided for late arrivals, early departures or unused days of your rental property Reservation.

We reserve the right to amend, curtail or terminate any rental contract without compensation.

In the unlikely event that circumstances necessitate us to change the property confirmed on your Reservation, we will seek to relocate your Reservation to a property of a similar or superior standard within our available inventory. However, if we are unable to find a suitable relocation, we will refund any monies paid (without interest, compensation or consequential loss of any kind) toward your Reservation.

Casiola accepts no responsibility or liability for any loss or damage or alterations to the terms of this Reservation caused by events beyond their control including, but not restricted to, hurricanes, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, pandemics, industrial dispute or any other event beyond their control.

We recommend that all Guests ensure they have appropriate travel, medical, injury and cancellation insurance cover prior to travel.


For the comfort of our guests and by most local laws, all Casiola properties are NON-SMOKING. Smoking is only allowed in designated outdoor areas with doors and windows closed. If any evidence is found of smoke or smoking inside the property, there will be a $350 smoking fee plus all charges related to the cleaning/deodorizing of the property and all items in the property (i.e carpets, furniture, window treatments, etc). These charges will be applied to the payment method on file for the Reservation.

Dog Policies

Unless you have reserved a dog-friendly property, pets are NOT allowed inside the property or on the balcony/patio/yard. The dog charge is 100 (max. 2 dogs per unit) per reservation plus applicable fees, processing, and/or taxes. If the dog’s behavior results in complaints by other guests or neighbors, Guest may be asked to board the dog off property with a veterinarian/shelter/kennel without compensation. Guests are required to clean up after their dog inside and outside the property. Dogs are never allowed in the pool or any shared areas or Resort amenities. Cats or any other pets are not allowed in the property.

Items Left Behind

If any personal items have been left by the Guest, it is the responsibility of the Guest to pay a $15 service fee and all costs from the packaging and shipping of those items should the Guest request the items be returned to them. We do not accept responsibility for any loss or damages to items that may occur during the transportation or shipping process.

Cleaning, Maintenance, Pest Control and Wildlife

A Cleaning Fee will be applied to each reservation. Towels, sheets and all linens are inventoried before and after each Guest’s stay. Guest will be charged for any damaged or missing items or for stains on carpet, furniture or walls.

If the property is left in a condition that would require an excessive cleaning, such as (but not limited to) empty boxes, un-bagged trash, leftover food on top of counters, an additional fee may apply.

Many Casiola destinations have a sub-tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added costs for pest control services incurred for lack of care may be passed to Guest.

The Property has been inspected to ensure no bed bugs are present, so the presence of any bed bugs is presumed to have been caused by Guest, unless Guest provides clear and convincing proof otherwise. Guest must vacate the property immediately without refund and pay for treatment to remove the bed bugs.

Wildlife may pose a danger to Guests. Approach all outdoor areas with caution.

By renting a Casiola vacation rental, you voluntarily assume all risks related to exposure to COVID-19.


In the unlikely event of a problem arising during your stay in one of our vacation rentals, you should contact us immediately and we will seek to resolve the matter within a reasonable period of time. If the problem has not been reported to us within 24 hours of the problem arising, we cannot accept responsibility. Only notice and communications via email are considered proper. 30-day notice is required before taking any chargeback, litigation, or formal or public complaint actions.

The prevailing party shall be entitled to reasonable attorneys’ fees from the non-prevailing party including but not limited to defending chargeback demands, public or formal complaints, and litigation arising out of this agreement or otherwise.


All properties are privately owned and neither the owners nor we, the management company, accept any responsibility or liability whatsoever for but not limited to: personal injury, accidents, loss or damage to personal effects or vehicles during the stay or after departure, or alterations to the terms of this reservation caused by events beyond our control; this includes but is not limited to: war, civil commotion, flight delays or cancellations, adverse weather conditions, fire or flood.

Resort and home amenities are used at the Guest’s own risk. Guests should exercise caution when using stairs, elevators, showers, bathrooms, kitchens, appliances and walkways. Casiola accepts no reasonability for any personal loss, injury or illness, and shall not be held liable for the personal safety of the Guest.

Casiola does not accept liability for equipment failure and/or services in the Property. In the event of failure of equipment, the Guest must notify Casiola within 24 hours, so that Casiola may elect to rectify the failure.

Casiola does not accept liability for lost or stolen personal property of the Guest within the Property during the rental period. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then contact Casiola to report the lost or stolen items.

The Guest must ensure that children are supervised at all times. It is the policy of Casiola that all children under the age of 18 years are not left in the rental home un-supervised at any time during the rental period. Games, toys, baby furniture/equipment, strollers and cribs are all used at the Guests’ own risk.

The Guest understands there is no lifeguard on duty, and that the use of the pool is entirely at the Guest’s own risk. Diving, horseplay or running around the pool area is prohibited; no child in the party or adult non-swimmer will use the pool without adequate adult supervision or the supervision of a strong swimmer. The Guest must immediately report any problems with the pool alarms or pool safety fencing. All Guests understand and agree that Casiola can not accept responsibility whatsoever in the case(s) of accident or illness whilst on the property.

Casiola does not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majeure that may have a deleterious effect on the Guest.

We cannot accept any liability for the failure of public supplies such as water, electricity, BBQ, gas or telephone, TV or internet supplies. Nor for the consequences of the actions or omissions of persons who may supply or control main services, or any action taken in the vicinity of the property reserved, by any authority or persons over which we have no control. We cannot accept any liability for the air conditioning system, the pool heater or any household appliance breaking down. We will do our best to rectify any problem as soon as reasonably possible.

The use of the BBQs is at the Guests’ own risk and Casiola cannot accept any responsibility for injury of any kind that may arise from the use of BBQ’s. The Guest takes full responsibility for the connection of gas bottles. Guests should also remember to keep children away BBQ’s, whether in use or not.

We reserve the right to enter the premises at any time for whatever reason without prior notification. This includes authorized workers such as maintenance crew, gardeners, pest control contractors, etc. We accept no liability for any loss or damages that may result from the legal and reasonable exercising of such rights.

Captions and Section Headings

The various captions and section headings contained in these Rental Terms and Conditions are inserted only as a matter of convenience and in no way define, limit, or extend the scope or intent of any of the provisions of these Rental Terms and Conditions.

Our failure to enforce any provision(s) of these Rental Terms and Conditions shall not in any way be construed as a waiver of any such provision(s) as to future violations thereof, nor prevent us from enforcing each and every other provision(s). The waiver by a party of any single remedy shall not constitute a waiver of such party’s right to assert all other legal remedies available to him/her/it under the circumstances. If it is found that the Guest breach any of the above policies or is/are involved in any illegal activity according to local laws and regulations, we reserve the right to bar access to the property by the Guest without any compensation or refund of unused nights and may be barred from staying with any Casiola property in the future.

These Rental Terms and Conditions are governed by and shall be interpreted in accordance with Local Law of where the rental property is located and the parties hereto shall both submit to local jurisdiction. With respect to its subject matter, these Rental Terms and Conditions and its Exhibits constitute the entire understanding of the parties superseding all prior agreements, understandings, negotiations and discussions between them whether written or oral, and there are no other understandings, representations, warranties or commitments with respect thereto.