FAQ

Want a head start on your vacation? An early check in may be possible, but depends on availability on the day of arrival. We can not guarantee an early check in until 24 hours prior to your arrival. Should your home be available for early check in, we offer two options:

• 2:00 PM check in: $50
• 10:00 AM check in: $75

All prices excluding taxes and fees.

Our goal is for you to feel at home always. Therefore, you can absolutely receive packages at your vacation home. But, only from UPS or FedEx.

Please make sure that your packages are delivered during your stay and not before or after. We’d hate for your packages to get lost.

Please note that Casiola is not responsible for missing or lost packages. We will not hold or return packages that are delivered before or after your stay.

We want you to be very comfortable during your stay. Therefore, feel free to bring whatever you wish. We do have all household articles covered. We always have all beds covered with new and clean linens. Bathrooms are fully stocked with clean and new towels. We also supply you with laundry and dishwasher detergent, as well as hand soap. There is a washer and dryer on the property, so feel free to launder freely.

Want to extend the relaxation? If your home is not booked, we would be happy to extend your stay with either additional hours, or additional days. Contact us 24 hours before checkout for availability. Extra charges and fees may apply.

Have additional questions? Give us a call at 1-800-464-4104 or email us at info@casiola.com. We would be happy to assist you with any other questions or concerns you may have.